FAQ

InstaFreight is an online forwarding company that applies modern technologies to make transport logistics leaner and more transparent to enable you to access more shipments.
We operate exclusively under our Terms & Conditions on the basis of the General German Freight Forwarding Conditions (ADSp) 2016. For you, this means that we are your contractual partner and contact person.

InstaFreight is not a freight exchange, but an online freight forwarding company. At InstaFreight, you can easily book your transport online which is both, cost and time efficient. By entering all relevant transport information, InstaFreight will immediately calculate your fixed price. Thanks to our innovative track-and-trace system, you are able to track the entire shipment process at any time. Additionally, you can contact us, your contract partner, at any time.

InstaFreight uses innovative technologies to achieve more efficient and effective processes along the whole supply chain. At InstaFreight, you can book your transport online within just a few seconds. This saves you valuable time and resources. By using InstaFreight instead of any traditional freight forwarding company, you do not have to communicate with any other intermediaries. After you have finished your registration and entered your shipment details, we will immediately provide you with a fixed price quote with the option to book at this quote straight away. InstaFreight verifies the quality of its cooperating carriers on a constant basis and is therefore, able to guarantee a hassle-free transport. InstaFreight provides you with a reliable, efficient and transparent shipment of your freight.

InstaFreight targets only commercial customers who want to ship palletized freight. To book your transport online, you only need to register on our website and provide us with the following information:

• Company address
• Legal form of the company
• VAT identification number

Once you have registered and after we have unlocked you, you can immediately start booking your shipment. InstaFreight makes booking your transport quicker and easier than ever before.

InstaFreight enables you to access more potential orders and thus helps you to optimize your fleet utilization.
We offer spot and regular shipments. Furthermore, you are able to specifically look for routes on which you require backloads and add this information to your profile so that we will contact you once we find a shipment that matches your needs. Moreover, InstaFreight as your reliable partner guarantees to pay you within 72 hours of successful transport completion if you use our InstaFreight Driver App.

No, the use of InstaFreight is free. You will be paid for each transport that you successfully carry out with us without any commissions or fees.

The following countries are currently bookable online:

• Austria
• Belgium
• Czech Republic
• Denmark
• France
• Germany
• Italy
• Luxembourg
• Netherlands
• Poland
• Portugal
• Spain

If you would like to book a transport to another European country, excluding Switzerland, you can request it via email at [email protected]. We always strive to fulfill all your desires and to constantly expand our country selection.

With InstaFreight, your data is 100% secure. Of course, we comply with the statutory provisions of the Federal Data Protection Act (BDSG) when collecting, processing and using relevant data. In addition, our innovative technology allows us to offer you the highest safety standards. Further information regarding this topic can be found in our Privacy Policy.

InstaFreight is liable for damages of goods with up to 8.33 SDR per gross kilogram. The liability is limited to 1 million euros per claim and 2.5 million euros per damage event. Additionally, you have the opportunity to conclude a transport insurance beyond this limit.

Complete the registration under "For carriers" on our homepage. We will then send you an email. Please make sure to have your certificate of insurance and licenses ready for the following steps. The registration and use of InstaFreight is free of charge.

After you are done with the registration and the login, you are able to enter all relevant shipment details into the booking mask. Subsequently, you will immediately receive a fixed price quote and then you are able to book your transport online with just a few clicks. At InstaFreight, booking of shipments is as easy as regular online shopping. By the way, if you make changes to your request, e.g. change the number of pallets, the price adjusts automatically. Moreover, you should be aware that we offer up-to-date prices. Therefore, it might occur that you receive a certain price for a shipment on one day, which might be different on the next day even though it is the same route. If you have further questions about the booking process, please do not hesitate to contact us via [email protected].

Every carrier requires a valid VAT-ID. In addition to that, German companies either need to provide us with an extract of the commercial register (Handelsregister), or in the case of sole proprietors and companies constituted under civil law (GbRs) with the business registration (Gewerbeanmeldung). Please be aware that name and addresses on all documents should match the information that you have provided us. In the case of sole proprietors and GbRs, the name of the proprietors should be mentioned explicitly.
Additionally, depending on your fleet we also require the following documents:

• Carriers with vehicles of more than 3.5t permissible maximum weight have to upload a valid EU license as well as a goods damage liability insurance having a minimum coverage of EUR 600,000 per incident and, if applicable, a yearly minimum coverage of at least EUR 1,200,000 (in Germany) according to § 7a GüKG. Moreover, a goods damage liability insurance for international/CMR transports having a minimum coverage of EUR 250,000 per incident and, if applicable, a yearly maximum coverage of at least EUR 500,000.
• Carriers with vehicles having a permissible maximum weight of 3.5t or less require a valid goods damage liability insurance policy with a minimum coverage of EUR 11,000 per incident and, if applicable, a yearly maximum coverage of at least EUR 22,000 for Germany, CMR/international and domestic (within the respective country of origin) transports in addition to the VAT-ID.
• For freight forwarders without an own fleet, the same liability insurance requirements as for carriers with vehicles of more than 3.5t permissible maximum weight are applicable.

We regret that you were not able to find any suitable shipments on InstaFreight. If you’d like to use InstaFreight at a later stage, you could unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to “Account” and then to “Notifications” where you should remove all check marks in the ticked boxes. Nevertheless, if you want your account to be deleted you just have to inform us by writing an email to [email protected]. Subsequently, we will ensure that your account and the data provided by you will be deleted.